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Support
Answers about your account, coins, levels and games, how we keep your details safe, and where to find our policies.
Account and sign-in
How do I create an account?
Go to Join free and enter your name, email, a phone number and a password, or use Continue with Google. You need to be 18 or over.
I've forgotten my password
Use the contact form and choose Forgot password, sending it from the email address on your account. For your security we never send passwords by email; we'll help you set a new one.
Why was I locked out?
After five wrong passwords in a row, sign-in is paused for 15 minutes to protect your account. Wait, then try again.
Can I sign in on more than one device?
Yes. Your account is kept on our server, so sign in on any phone, tablet or computer and your coins and level will be there.
How do I delete my account?
Open My account, tick the confirmation box under Delete account and press the button. Your account file is removed from our server straight away.
Coins and levels
How do I get coins?
New accounts start with 50,000 coins. You can collect a 10,000 coin daily bonus every 24 hours, plus free Lotus, Sunrise and Summit bundles as you level up. All free.
Can I buy coins?
No. There is no shop and no way to pay. If anyone ever asks you to pay for our coins, it isn't us.
Are coins worth anything?
No. Coins are virtual, have no cash value and can't be withdrawn, sold, swapped or transferred.
How do levels work?
You earn 25 XP when you play a game (once per game per hour), 100 XP for the daily bonus and 50 XP for each bundle. There are ten levels, and each new level adds 5,000 bonus coins.
Games
A game won't load
Press Restart game under the game window, then refresh the page. Games need a modern browser with JavaScript switched on. If it still won't start, tell us which game and what device you're using.
Do I need to download anything?
No. Every game runs inside the page from our own server.
Do the games remember my progress?
Your site coins, level and recent games are saved to your account. Some games may also keep their own settings in your browser.
Are the games fair?
The games are for entertainment only and nothing of value can be won. Results inside each game are produced by the game itself and are not influenced by your account, level or coin balance.
How your details are kept safe
Everything that matters happens on our server, out of sight. Here is what that means for you.
Forms handled on our server
Sign-up, sign-in, coins and contact forms are processed by our own server, not in your browser. The page simply sends your details over an encrypted connection and the server does the checking.
Passwords are never stored
We keep only a one-way hash of your password, created with PHP's built-in password hashing. Nobody at Soul Retreat Yoga can read it, and it is never written to any log.
Private account storage
Each account is saved as a protected file in a folder that is blocked from the web. Nothing about how accounts are stored is visible in the site, its pages or its addresses.
Secure sign-in sessions
Once signed in, you get one strictly necessary session cookie that scripts can't read. It ends when you close your browser or press Sign out.
Only what we need
We ask for your name, email and phone number to run your account. We never ask for payment details because there is nothing to buy.
Messages sent securely
Contact and Player Care messages are sent from our server through an encrypted email service, straight to our support team.
Our policies
Plain-English versions of the rules we follow.
Still need help?
Send us a message and a real person will get back to you, usually within one working day.